Mary Mitchell's Class Acts (Evans, $21.95, 276 pages, ISBN 0871319799) is an encyclopedia of good manners. Mitchell covers more than just cube-land etiquette with advice on making small talk, conquering public speaking fears and understanding cyberspace rules. Her tips on dining are a godsend (she helps rubes like me order wine), and she handles tough subjects like condolences with compassion and grace. A bookshelf favorite for avoiding social blunders at work or at play.

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