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Sales might be the last place you’d look for useful advice on better relationships, but face it everyone is engaged in sales of some sort. It takes more than technical know-how to sell your products or ideas, and Mitch Anthony’s Selling with Emotional Intelligence is a handy guide for applying EQ concepts to meeting clients, making presentations and closing the deal. Daniel Goleman’s revolutionary Emotional Intelligence showed that now more than ever, success depends on building connections, and Anthony translates Goleman’s emotional insights into five key areas of sales success, including self-awareness and empathy. Anthony covers a lot of ground, but the lessons on restraint and resilience are the most practical and applicable. He shows how to successfully deal with anger and rejection, two critical skills in sales or any environment.

Sales might be the last place you'd look for useful advice on better relationships, but face it everyone is engaged in sales of some sort. It takes more than technical know-how to sell your products or ideas, and Mitch Anthony's Selling with Emotional Intelligence is…
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AOL Time Warner turned into a debacle for employees and investors, so how can others avoid their mistakes? Start with Why Smart Executives Fail, an insightful book that looks not only at the causes of business failure but also at the people behind the bad decisions. Sydney Finkelstein, a professor at Dartmouth’s Tuck School of Business, moves beyond the easy answers (the executives were a stupid bunch of crooks!) to find the real causes of failure in every industry, from fashion and food (Mossimo, L.A. Gear, Coca-Cola) to phones and finance (Motorola, Bankers Trust). A surprising number of failed CEOs were willing to tell all, and Finkelstein found that a skewed sense of reality and a breakdown in communication often pull businesses under. Execs need to be on guard against the “zombie business” where cockiness (both employee and organizational) crowds out the voices of customers and competitors. The “seven habits of spectacularly unsuccessful people” are funny and insightful, and the warning signs of the next big disaster are useful for CEOs and investors.

On the flip side, you can learn from the biggest and brightest in What the Best CEOs Know (McGraw-Hill, $19.95, 204 pages, ISBN 00713822402). Author Jeffrey Krames examines seven of the top CEOs, including Michael Dell, Lou Gerstner and Sam Walton, and distills their success into an easy-to-understand signature strategy or tactic that anyone can imitate or borrow. Learn how Jack Welch created a learning organization at GE and how Bill Gates harnessed the power of every employee at Microsoft.

AOL Time Warner turned into a debacle for employees and investors, so how can others avoid their mistakes? Start with Why Smart Executives Fail, an insightful book that looks not only at the causes of business failure but also at the people behind the…
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Steve Case, Jerry Levine, Ted Turner: Meet the moguls of America Online and Time Warner. Actually, they were the titans of AOL Time Warner, before the merger meltdown forced them all to resign. The big egos of these larger-than-life characters make the story behind the $112 billion merger of the media behemoths better than fiction. And Washington Post reporter Alec Klein turns the heady days, shady deals and power plays into a page-turner that reads like a novel. Following AOL from its rocky start to the Internet explosion, Stealing Time recounts the “deal of the century” that held the promise of extraordinary synergies between the online giant and the media powerhouse. Alas, the honeymoon was short-lived. Klein’s thorough investigation details the CEOs’ mad scramble to hide poor financial performance and save face on Wall Street. But the blame game and sinking stock price took their toll, as investors lost millions and the deal-makers found themselves out of jobs. How did things go wrong so fast? Maybe it was the clash of cultures or the impact of a down economy. Whatever the answer, the battle for power, control and, most importantly, pride makes for fascinating reading.

Steve Case, Jerry Levine, Ted Turner: Meet the moguls of America Online and Time Warner. Actually, they were the titans of AOL Time Warner, before the merger meltdown forced them all to resign. The big egos of these larger-than-life characters make the story behind the…
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On September 7, 1857, a wagon train of pioneers on their way to California was ambushed at a place called Mountain Meadows in southwestern Utah. At first, the attackers appeared to be Indians, but in the five days of siege that followed, it became evident that they were not. As the settlers slowly resigned themselves to being overwhelmed, a large party of white men bearing a white flag approached the embattled camp and offered the survivors safe passage if they would lay down their arms. After they had done so, the “rescuers” separated the men, women and children into groups and marched them along the trail. Then, in response to a pre-arranged command, the supposed protectors turned on the settlers and shot them point-blank or slit their throats. Within three minutes, 140 people lay dead. Only about 15 or 20 children, whom the attackers deemed too young to bear witness against them, were spared. The killers were Mormons.

The Mountain Meadows massacre remains one of the most nettlesome events in the Mormon Church’s bloody history. Was the slaughter ordered by the church’s leader, Brigham Young, or was it the misguided action of his overzealous adherents? Award-winning journalist Sally Denton leaves little doubt that it was the former.

Instead of treating the incident as an aberration, in her compelling new book American Massacre, she places it in the context of a religious movement that owed much of its success to cultivating an us-against-them attitude among its members. The perception that any outsider might be an enemy of the faith made an atrocity like Mountain Meadows inevitable. Particularly effective in demonstrating how the national outcry against the massacre kept building until even the intractable Young had to give in to it, Denton has written a fascinating and thorough account of the tumultuous event and its aftermath. This is a superb piece of scholarship that reads like a novel.

On September 7, 1857, a wagon train of pioneers on their way to California was ambushed at a place called Mountain Meadows in southwestern Utah. At first, the attackers appeared to be Indians, but in the five days of siege that followed, it became…
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At an age when most journalists are just starting to excel at their craft, 28-year-old Jake Halpern has already scored writing credits in The New Yorker and The New Republic. Now he has his first book as well, which, in its esoteric little way, attempts to reconcile the increasingly vagabond spirit of Americans with the deeply held human need to call someplace “home.” In Braving Home: Dispatches from the Underwater Town, the Lava-Side Inn, and Other Extreme Locales, Halpern’s year-long, in-the-field investigations take him to five disparate places in the U.S. that share a common bond. In North Carolina, Alaska, Hawaii, Louisiana and California, places where despite extreme, often tragic climatic, elemental and ecological upheaval stalwart and courageous (some might say very eccentric) individuals stay put out of loyalty to the land, he discovers some remarkable stories. A few of the characters Halpern encounters: Thad Knight, of Princeville, North Carolina, a place that’s reputed to be the oldest all-black town in the country. Despite continuous, devastating floods, Knight tenaciously hangs on to what’s left in Princeville. In snow-encrusted, claustrophobic Whittier, Alaska, a community comprised largely of a single, 14-story building, Halpern hangs out with Babs Reynolds, a woman on the run from her past, who savors the isolation Alaska offers. Jack Thompson is the last inhabitant of Royal Gardens, Hawaii, a town now practically encased in lava from the volcano Mount Kilauea. In Grand Isle, Louisiana, 90 miles south of New Orleans, Ambrose Bresson has endured violent rainstorms for nearly 70 years. What makes folks stay on in these out-of-the way, often dangerous places? Is it simple stubbornness? A twisted sort of loyalty? A determination to remain rooted in a rootless society? Halpern pursues these questions with a curiosity and keen sense of adventure that permeate his wonderfully readable profiles. The author’s off-the-beaten-path stories will keep readers turning the pages of this unusual book.

At an age when most journalists are just starting to excel at their craft, 28-year-old Jake Halpern has already scored writing credits in The New Yorker and The New Republic. Now he has his first book as well, which, in its esoteric little way, attempts…
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When Gretchen Rubin decided to write about Winston Churchill, she found that some 650 biographies of Britain’s wartime leader had already been published. Nevertheless, she went ahead in an effort to make sense of conflicting evidence about one of the men responsible for saving the civilized world from Nazi Germany. In Forty Ways to Look at Winston Churchill, she has assembled a fast-moving slideshow of literary portraits of this bold statesman whose self-assuredness, egotism and ambition were evidenced by his prediction: “History will be kind to me for I intend to write it.” Some of Churchill’s biographers, however, were not charitable to the great diplomat, and Rubin pits the favorable views against the disparaging ones. This technique makes for some startling contradictions when considering such topics as Churchill’s youth, sex life and politics. Perhaps Churchill’s greatest strength was his use of words. With his oratory, he braced Britain against the bombs and rockets that killed 60,000 of its civilians. Yet, in private conversation, he was considered a bore. When he began to talk at a meeting with Roosevelt, the exasperated president passed a note to an aide: “Now we are in for one-half hour of it.” A few other eyebrow-lifters: Churchill had no university education but won the Nobel Prize in literature. He spent most of his adult life in debt but depended on a valet to tie his shoelaces and dry him after bathing, and never did without expensive liquor, cigars or pale pink silk underwear. Rubin previously wrote Power Money Fame Sex: A User’s Guide, a book that offered strategic advice on helping the ambitious prevail a theme on which Churchill could easily have expounded. Her new book is an accessible study of one of history’s most fascinating figures.

When Gretchen Rubin decided to write about Winston Churchill, she found that some 650 biographies of Britain's wartime leader had already been published. Nevertheless, she went ahead in an effort to make sense of conflicting evidence about one of the men responsible for saving the…
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Benjamin Franklin’s extraordinary and complex life as a printer, entrepreneur, postmaster and diplomat, among other activities had a profound effect on the development of the United States. As Walter Isaacson points out in his superb new biography, Benjamin Franklin: An American LifeKissinger: A Biography, brilliantly demonstrates a wide and insightful grasp of Franklin’s life. Isaacson’s Franklin is a charming genius and an imposing historical figure, but a man who left much to be desired for those closest to him. While he had, in Isaacson’s words, a "genial affection for his wife," it didn’t keep him from spending 15 years of their marriage an ocean apart. He and his son William had a close relationship, but it couldn’t survive their difference of opinion over the Revolution.

Franklin’s dislike of "everything that tended to debase the spirit of the common people," as well as his longstanding opposition to arbitrary authority, made him a trusted figure for many colonists. In telling his story, Isaacson has crafted an impressive biography, a narrative that’s balanced to give us a strong sense of the many aspects of its subject. His book deserves a wide readership.

 

Benjamin Franklin's extraordinary and complex life as a printer, entrepreneur, postmaster and diplomat, among other activities had a profound effect on the development of the United States. As Walter Isaacson points out in his superb new biography, Benjamin Franklin: An American LifeKissinger: A Biography,

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No battle of the American Civil War has been more studied than Gettysburg. In recent years, historians have written hefty tomes analyzing merely one day of the three-day engagement. Talented biographers have examined the lives of general officers, field officers and common soldiers in blue and gray. The question will logically be asked, “Is there a need for yet another book about Gettysburg?” As Stephen W. Sears, the award-winning author of six previous books on the war, brilliantly demonstrates, there most certainly is. His gracefully written text presents the story of Robert E. Lee’s failed Pennsylvania campaign in all its complexity. Rather than debate the actions of one commander or another, or the wisdom of this or that flanking maneuver, Sears keeps his eye on the bigger picture, namely, what was at stake for both sides when Union and Confederate forces met in battle in July 1863? With more than 2,000 land engagements in the Civil War, how did Gettysburg come to be the costliest some 51,000 men were killed or wounded battle of the four-year conflict? Over the years, Sears writes, so much effort has been devoted to assigning blame for the Confederate defeat that “it is easy to lose sight of the victors.” He seeks therefore to give the Union commander, General George Gordon Meade, his historiographical due. Although absolutely colorless and virtually unknown, Meade was greatly respected by his fellow general officers when he was given command of the Army of the Potomac a scant four days before the battle at Gettysburg. Despite his victory over Lee, Meade received stinging criticism for allowing the Confederates to retreat across the Potomac. Abraham Lincoln himself believed that the capture of Lee’s army would have ended the war. Any serious student of the Civil War will want to keep this authoritative volume close at hand. Dr. Thomas Appleton is professor of history at Eastern Kentucky University.

No battle of the American Civil War has been more studied than Gettysburg. In recent years, historians have written hefty tomes analyzing merely one day of the three-day engagement. Talented biographers have examined the lives of general officers, field officers and common soldiers in blue…
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Now that best-selling journalist Mark Pendergrast has investigated the facts and intrigue that lurk behind a commonplace cup of java and that other universal caffeinated beverage, Coca-Cola (the subjects of his books Uncommon Grounds and For God, Country and Coca-Cola), he holds up yet another ubiquitous object for analysis: the mirror. In his latest work, Mirror, Mirror: A History of the Human Love Affair with Reflection, he plunges into the shimmering world of images, optics, reflection and refraction.

“Mirrors,” says Pendergrast, “are meaningless until someone looks into them.” And look he does, in a baker’s dozen of historical and scientific essays that bear evidence of his exhaustive research and world travel. This book, a literal “vision quest,” traces the influence of the mirror and of the reflection on human psychology, spirituality, arts and sciences. The volume starts with a simple, serene tale about one man’s wondrous discovery of his own reflection in a pool of water. From there, it quickly grows into a complex chronology of the mirror’s development, from ancient civilization’s first reflective ornaments of polished minerals to today’s sophisticated land and space telescopes. Along with technological sections on the development of optics, astronomy and quantum physics, Pendergrast recounts the more ephemeral history of mirrors one marked by magical, metaphorical and entertaining uses that has framed man’s search for self-understanding. Pendergrast’s book is a fascinating tour of the beguiling, trickster world of mirrors, a journey that demands self-awareness and perspective (attributes that are, of course, enhanced by a good, long look in a mirror). Unfortunately, the author’s love affair with technical minutia leaves little room for more thoughtful consideration of what we human beings see or think we see in the glass. Overall, though, Mirror, Mirror is a worthy work of historical and scientific reportage that readers will find rewarding. Alison Hood is a writer who lives in San Rafael, California.

Now that best-selling journalist Mark Pendergrast has investigated the facts and intrigue that lurk behind a commonplace cup of java and that other universal caffeinated beverage, Coca-Cola (the subjects of his books Uncommon Grounds and For God, Country and Coca-Cola), he holds up yet another…
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Whether he’s tracing a young man’s doomed journey into the Alaskan wilderness, as he did with Into The Wild, or chronicling an ill-fated expedition to scale Mount Everest, his focus for Into Thin Air, Jon Krakauer is fascinated by human behavior that pushes the conventional limits. His new book, Under the Banner of Heaven, focuses on two Mormon fundamentalist brothers Ron and Dan Lafferty who killed their sister-in-law and her 15-month-old daughter because, they said, God told them to do it. This seems to be the season for probing the more extreme manifestations of Mormonism. Among the recent titles on the topic (both reviewed elsewhere in this issue) are Dorothy Allred Solomon’s Predators, Prey, and Other Kinfolk, an account of growing up in a polygamous Mormon family during the 1950s and ’60s, and Sally Denton’s American Massacre, the story of the 1857 ambush of a wagon train at Mountain Meadows, Utah, a slaughter apparently ordered by Mormon chieftain Brigham Young. Krakauer alludes to Solomon’s fundamentalist father and to the massacre in this probing narrative. Looking into the mind of the true believer, he observes, “Ambiguity vanishes from [his] worldview; a narcissistic sense of self-assurance displaces all doubt. A delicious rage quickens his pulse, fueled by the sins and shortcomings of lesser mortals, who are soiling the world wherever he looks. His perspective narrows until the last remnants of proportion are shed from his life. Through immoderation, he experiences something akin to rapture.” Raised among Mormons he greatly admired, Krakauer treats their religion in all its theological shades quite seriously. There’s never a snide remark or sarcastic aside. But his studiously balanced reporting can’t soften the savagery of the deed he describes or make palatable the astounding and unrepentant arrogance of the men who committed it. In detailing the events that led to the double-murder, the author also offers a brief history of the Mormon church and the violence and doctrinal schisms that have attended its growth. To help explain why socially disturbing practices arise among certain Mormons, he examines life in the remote town of Colorado City, Arizona (formerly known as Short Creek), a fundamentalist stronghold where plural marriages, although illegal, flourish openly and at government expense. Less frightening than the killers themselves are the intellectually arid and institutionally paranoid communities that incubate them.

Krakauer also takes up the case of Elizabeth Smart, who last year, at the age of 14, was abducted from her home in Salt Lake City to become the “bride” of her fundamentalist kidnapper. While her kidnapping gained international attention, Krakauer shows that her fate was not radically different from that of many other young girls who have been taken into plural marriage against their will and brainwashed into conformity. Shielded by their own sense of righteousness, the Lafferty brothers made no serious effort to cover their tracks after committing the 1984 murders. They were soon apprehended and convicted. Dan was given two life sentences; Ron was condemned to death but has yet to be executed. Krakauer makes no excuses for the Laffertys, but he does demonstrate that they were shaped by a theological mold. His insightful book brings readers closer to an understanding of their insular religion. Under the Banner of Heaven is a first-rate work of nonfiction from one of our most intrepid reporters.

Whether he's tracing a young man's doomed journey into the Alaskan wilderness, as he did with Into The Wild, or chronicling an ill-fated expedition to scale Mount Everest, his focus for Into Thin Air, Jon Krakauer is fascinated by human behavior that pushes the conventional…
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Speakers at the August 28, 1963, March on Washington were told to limit their remarks to five minutes, but no one moved to cut off 34-year-old Martin Luther King Jr. when he talked for 16 minutes. The Baptist minister’s “I Had a Dream” speech electrified the throng of more than 200,000 on the Mall, as well as the uncounted millions watching on television. The appeal of the speech, which some scholars and historians have ranked with the Gettysburg Address, is the focus of The Dream: Martin Luther King, Jr. and the Speech that Inspired a Nation.

This book will please wordsmiths, historians and students of rhetoric, as its author, Drew D. Hansen, parses virtually every sentence, with a side-by-side comparison of the speech as it was drafted, as it was written, and as it was delivered. The analysis uncovers the Biblical, historical and intellectual roots of King’s phrasing, and it shows that the speech was largely a combination of favorite set pieces that had been in King’s oratorical repertoire for many years. King later recalled that, in the middle of the speech, “all of a sudden this thing came to me that I have used I’d used many times before, that thing about I have a dream’ and I just felt that I wanted to use it here. I don’t know why. I hadn’t thought about it before the speech.” But the words were perfectly suited for the man, the audience and the moment.

The triumphs and trials of this apostle of nonviolence are well known, but Hansen, a former editor of the Yale Law Review who was born after the speech, reviews them for those readers who associate King primarily with the names of schools and streets and a national holiday. With such ringing lines as “I have a dream that my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character,” the speech made that auspicious day on the Mall a defining moment for King’s career and for the civil rights movement as a whole. Hansen captures it well. Alan Prince lectures at the University of Miami School of Communication.

Speakers at the August 28, 1963, March on Washington were told to limit their remarks to five minutes, but no one moved to cut off 34-year-old Martin Luther King Jr. when he talked for 16 minutes. The Baptist minister's "I Had a Dream" speech electrified…
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When endearing, distracted Bridget dies unexpectedly, the battle’s on between her two younger sisters for custody of her 10-month-old daughter Jade. This isn’t Kramer vs. Kramer, but it is Jean vs. Sunny, and a memorable conflict in itself. With no father to speak of, Baby Jade, who hardly figures in the story until page 157, becomes fair game for the personal passions of two sisters as different from each other as fire and ice. The fire would be Sunny, a spontaneous spirit, happily married with two young children, hopelessly embroiled in financial difficulties, and sometimes confused by her own motivations. Icy Jean is the Machiavelli in this family-war novel, alert to every nuance. However, as a successful businesswoman, she’s ridiculously ignorant of even the elemental facts of how to bring up baby, though not unmoved by good intentions and a growing love for Jade. All three sisters have lived in different worlds, the subject of the first half of this book, which might more accurately be called The Crossley Baby’s Aunts. The result is occasionally an Alice-in-Wonderland disconnect, in which characters don’t always respond as one would expect. Jacqueline Carey has written two other well-received books, The Other Family and Good Gossip. With an eye for human folly (“Marriage was the most intense power struggle Jean had ever known”), she writes rather at arm’s length, examining each sister almost microscopically for faults and foibles and the occasional virtue. Authentically opaque at times, like real life, this amusing, sometimes brittle novel can rise to surprising, even poetic, insights: “She was amazed at the problems people thought to have, each as intricate as a snowflake. A boy broke up with a girl sad but at least simple, right? Never. A goodbye could be looked at a hundred different ways.” In the end, the sisters have not changed that much, but accommodations are made. Sometimes that is all that can be asked of life. Maude McDaniel writes from Cumberland, Maryland.

When endearing, distracted Bridget dies unexpectedly, the battle's on between her two younger sisters for custody of her 10-month-old daughter Jade. This isn't Kramer vs. Kramer, but it is Jean vs. Sunny, and a memorable conflict in itself. With no father to speak of, Baby…
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Birds of a feather, it seems, will flock together eventually. Though it takes them three-fourths of the book to meet, the hero and heroine of Jim Paul’s novel Elsewhere in the Land of Parrots are clearly made for each other from the start. David is an experimental poet, methodically writing nonsense verse that eschews logic and lyricism but wins him lucrative praise. He has just as methodically insulated himself from the outside world; he’s lived in the same San Francisco apartment for years, has blocked out his window with bookshelves, wears earplugs while writing and scarcely ventures outdoors. Then, on a whim, David’s father gives him an exotic parrot in a cage, and everything changes.

“By accident, a parrot had come into his life,” the author writes, “and because of it this whole world had opened to him. Maybe the change had come because, after years of his labor and denial, he was poised to change, ready to crack open. Any small shift might have triggered it.” It had to be a parrot, though, because that was the only thing that could lead David to Fern. Fern is a graduate student in biology who leaves her home in Tucson for the Ecuadorian wilds to study a rare species of parrot. Like David’s, her life has grown too small, stifling. Before long both of them are breaking out of their cages to take wing. Their flight patterns ensure they’ll meet, but the important thing in the novel is what happens to them along the way.

Parrots aren’t the most common catalyst in fiction, but Paul infuses them with symbolism and romance enough to make you wonder why not. He’s obviously done some heavy research, but he imparts it with an enthusiasm that’s contagious. He manages to make the quest for an elusive flock of birds seem vital to the soul-happiness of both Fern and David. It sounds corny, and the romance angle does get a bit overwrought in the end, but it’s an uplifting tale all the same. Becky Ohlsen writes from exotic Portland, Oregon.

Birds of a feather, it seems, will flock together eventually. Though it takes them three-fourths of the book to meet, the hero and heroine of Jim Paul's novel Elsewhere in the Land of Parrots are clearly made for each other from the start. David is…

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